Contact

How Can We Help Today?

Whether you need guidance choosing the right simulator or have a question about your order, our team is ready to help.

We typically respond within 24 hours on business days
Reach Us

Choose Your Preferred Channel

Email
support@ultimatesportsimzone.com
Within 24 hours
Phone
901-650-7950
Mon-Fri, 9 AM - 5 PM EST
Common Questions

Frequently Asked Questions

How long does shipping take?

Handling time is 1 to 3 business days, followed by a transit time of 5 to 8 business days. We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your package. If you have not received tracking information within 3 business days, feel free to contact us.

What is your return policy?

We offer 30-Day Returns on eligible items. For full details on how to initiate a return, please review our Return Policy page. We want to make sure you are completely satisfied with your purchase.

Can I exchange a product for a different model?

Exchanges are handled through our returns process. Start a return for the original item and place a new order for the model you prefer. Our team can walk you through the steps if needed.

What kind of space do I need for a golf simulator?

Most golf simulators require a room with enough ceiling height for a full swing and adequate depth for the screen and projector setup. Check each product listing for recommended room dimensions so you can plan your setup with confidence.

Do your pitching machines work for different skill levels?

Yes, our baseball pitching machines are designed with adjustable speed and pitch-type settings. Whether you are training a young player or sharpening advanced skills, you can dial in the right level of challenge from your own backyard or garage.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Golf Simulator Question
Pitching Machine Question
Basketball Rebounder Question
Order or Shipping Inquiry
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Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment to You

Fast Response

We reply to every inquiry within one business day so you are never left waiting.

Secure Shopping

Your personal and payment information is protected with industry-standard encryption at every step.

Free Continental Shipping

Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with no order minimum required.

30-Day Returns